3.3.2.1 Start Premise Based Service : Start Premise Based Service Detailed Process Model Description : 3.4.1.3 Request Add Customer Contact

3.4.1.3 Request Add Customer Contact
Reference: Start Premise Based Service Process Model - Page 2 for the associated business process diagram.
Actor/Role: CSR
Description: Subject to established business rules, the CSR or Authorized User creates a Customer Contact for the customer, recording pertinent information about the changes to the Service Agreement. Refer to process 3.4.11 CC&B v2.5 Manage Customer Contacts.

© 2011 Oracle and/or its affiliates. All Rights Reserved