Reference: Start Premise Based Service Process Model - Page 1 for the associated business process diagram.Actor/Role: CSRDescription: Upon receipt of request for Start Service, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts.
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