3.3.2.1 Start Premise Based Service : Start Premise Based Service Detailed Process Model Description : 1.2 Search for Customer

1.2 Search for Customer
Reference: Start Premise Based Service Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts.
Available Algorithms
Entities to Configure

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