3.3.2.1 Start Premise Based Service : Start Premise Based Service Detailed Process Model Description : 3.3 5.3.2.1 CC&B v2.5 Manage Field Activities and Field Orders

3.3 5.3.2.1 CC&B v2.5 Manage Field Activities and Field Orders
Reference: Start Premise Based Service Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR - CC&B
Description: Refer to 5.3.2.1 CC&B v2.5 Manage Field Activities and Field Orders.
Note: If fieldwork is required, a Field Activity is created. The Field Activity Type is configured based on specific profiles. Each Field Activity eligible for dispatch will have a specific Dispatch Group defined for every Service Point Type and Operations Area. The SA type SA/SP Fieldwork Creation algorithm determines if a Field Activity is necessary. The background process, Pending SA/SP Monitor, creates Field Activities for Pending Start and Stop Agreements shortly before the start/stop date if Field Activities have not already been created. Once the Field Activity is completed the start read is made available in CC&B. The background process, Service Agreement Activation, uses this Field Activity information to determine if the Pending Service Agreement can be activated.

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