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Oracle Utilities Customer Care and Billing Release 2.5.0
3.3.2.1 Start Premise Based Service_Ch.2.01.html
Brief Description
Actors/Roles
Business Process Diagrams
Start Premise Based Service Detailed Process Model Description
1.1 5.1.5.1 CC&B v2.5 Manage Metered Site
1.2 Search for Customer
1.3 3.3.1.1 CC&B v2.5 Establish Person and/or Account Process
1.4 Analyze Pending Starts
1.5 Update SA Information
1.6 Update SA Information
1.7 3.3.6.2 CC&B v2.5 Start Premise Based Service for Landlord-Tenant
1.8 Evaluate Account
1.9 Request Credit Review from External Credit Bureau
2.0 Provide External Credit Score Information
2.1 Receive Results from External Credit Bureau
2.2 Evaluate Results from External Credit Bureau
2.3 3.3.3.2 CC&B v2.5 Determine Customer Deposit
2.4 3.3.2.3 CC&B v2.5 Stop Premise Based Service
2.5 Determine Specific Requirements for Each Start SA
2.6 Confirm Start Service Information and Mailing Address
2.7 Enter Changes
2.8 Store Future Mailing Address
2.9 Add Pending Start SA and Link SA/SP
2.9.1 Create NEM Sub SA and SA Relationship, Initiate True Up Monitor
3.0 Add Pending Start Alert
3.1 Create Field Activity
3.2 3.3.2.2 CC&B v2.5 Start Non-Premise Based Service
3.3 5.3.2.1 CC&B v2.5 Manage Field Activities and Field Orders
3.4 Evaluate Pending Service Start Agreement
3.4.1.1 Initiate Cancel for Pending Start
3.4.1.2 Cancel Pending Start
3.4.1.3 Request Add Customer Contact
3.4.1.3.1 Add Customer Contact
3.4.2.1 Update SA/SP with Read
3.4.2.2 Request Activate SA
3.4.2.3 Update SA and Change Status to Active
3.4.2.4 Add Customer Contact
3.4.2.5 Add Bill Cycle
3.5 Highlight Exceptions
3.6 Create To Do Entry
3.6.1.1 Investigate and Resolve Error
3.6.1.2 Request Complete To Do
3.6.1.3 Complete To Do Entry
3.6.1.4 Obtain Meter Read Information
3.7 Analyze Active SA
3.8 Evaluate Cancellation
3.8.1.1 4.2.2.2 CC&B v2.5 Manage Meter Charges and 4.3.1.1 CC&B v2.5 Manage Payments
3.8.1.2 Initiate Cancel SA
3.8.1.3 Cancel SA
3.8.1.4 Cancel NEM Sub SA and NEM True Up Monitor Service Task
3.8.2.1 3.3.2.3 CC&B v2.5 Stop Premise Based Service
3.3.1.1 Perform Work
3.3.1.2 Send Field Activity/Field Order/ Results
3.3.1.3 Complete FA
3.3.1.4 Store Meter Read on SA/SP
3.3.1.5 Request Complete FA
3.9 Identify Eligible Pending Start/Stops to Create Field Activity
4.0 Evaluate Errors
4.1 Resolve Exception
4.2 Update Data
Installation Options - Control Central Alert Algorithms
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