3.3.2.1 Start Premise Based Service : Start Premise Based Service Detailed Process Model Description : 4.1 Resolve Exception

4.1 Resolve Exception
Reference: Start Premise Based Service Process Model - Page 3 for the associated business process diagram.
Actor/Role: CSR
Description: The CSR or Authorized User enters required information in CC&B to resolve the exception. This may include creating a Field Activity, or updating a Meter record, Service Point record, or SP Meter/Item History records.

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